Customer called today complaining about their service last night. They said they had to wait two and a half hours to get their food. And once they finally got it they said it was cold and nasty. They also wanted to know why the manager on duty, (#2) told them that the reason their pizza was late was that someone left in the middle of their shift without telling anyone.
2 things about this that upset me.
1-Why would you tell a customer anything other than "Sorry let me make this better."
2-No that person didn't, it was 'me' that left because I'm not going to stay and hold another manager's hand. If they can't handle a shift they need to go. That's it, just go.
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